Dixie Delivers A Honed And Streamlined Process For Superior Service Delivery.
We’ve been delivering fuel since 1946. In our 70 years in the business, we’ve paid attention to what our customers need and don’t need. Saving time that you need. Paperwork and extra steps that you don’t need. We’ve taken these observations and put them into practice in our streamlined process. We aim to provide consistent, reliable delivery and customer service for our propane gas, heating oils, motor fuels, and lubricant products.
Step 1: Contact Us
Online. Complete a form at your convenience By Phone. Call us toll-free at 800-403-4943. Walk in. We invite you to visit one of our locations.
Step 2: Customer Service
A Dixie Gas & Oil representative personally assists or directs you to the right associate to meet your propane gas, heating oils, motor fuels and lubricants needs. You won’t get lost in the system when you speak to a person every time!
Step 3: Free Estimate
A Dixie customer representative provides an on-site visit to evaluate your needs, make recommendations, and present a proposal with options. Our estimates are free and at no obligation on your part.
Step 4: Establish An Account
When you choose to work with Dixie, you’ll sign a clear and detailed contract to establish an account and start delivery. Our representatives answer your questions right then and there. We’re comfortable only when you’re comfortable.
Step 5: Installation
Should your new service require equipment installation, we’ll take care of providing the equipment and professionally installing it to all federal and state codes and exceed those standards with industry and Dixie best practices. We work with you to determine the ideal placement of your new equipment. Some installations don’t even require you to be home! Come home to a job well done.
Step 6: Delivery
Our delivery service can be on our no-hassle automatic service, backed with our 5-Day Delivery Guarantee, or Will-Call, where you monitor and order your fuel.
Step 7: Detailed Invoice
After delivery, you’ll receive a meter ticket or an itemized invoice. Take control of your fuel costs with our payment options.
Step 8: Payment
You can make payments with cash or check, or using eBill, automatic bank drafts, and credit card payments. For most services and products we offer a cash discount when your bill is paid in full within 10 days.
With locations in Verona, Lexington, Covington, and Elkton, Virginia, we provide propane gas, heating oils, motor fuel, lubricants, and propane equipment. Dixie Gas & Oil is your local propane gas and oil company serving western and central Virginia and parts of West Virginia since 1946.